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Terms Conditions That Cover Your roll96 Account

These terms set out the rules between you and roll96 — what we commit to, what we ask of you, and how your account operates. Access to roll96 depends on local law and is available only in regions where it is permitted.

Applies to all account activityCovers Touch 'n Go eWallet, Boost, GrabPay depositsGoverned by applicable local lawAccount security obligations includedUpdated terms notified via account email

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TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about specific clauses, account eligibility, or a transaction dispute can go straight to our support team. We handle terms-related queries through live chat, email, and a dedicated account help line — pick the channel that suits your situation and we will route it to the right person.

Live Chat Start a live chat session directly from your account dashboard. Terms queries, account verification questions and transaction disputes are all handled here without call queues.

Email Support Email us for anything that needs a written record — clause clarifications, account closure requests or formal disputes. We reply to your registered email address on file.

Account Help Centre The Help Centre inside your account lists common terms questions with step-by-step answers — covering withdrawal verification, payment-name matching and account-access rules.

HOW WE HANDLE THIS

Our Approach to Account Security and Your Data

roll96 applies account-level controls that are directly tied to these terms — not generic platform features. Your data, your session behaviour and your payment records are all handled under the principles set out here. Players in Kuala Lumpur and elsewhere in Malaysia can request a copy of their account data or ask for corrections through live chat or email at any time.

Data Retention We keep your account and transaction records for the period required under applicable law. After account closure, data is retained for that minimum statutory period before deletion.

Account Security Your account is protected by OTP verification on login and on withdrawal requests. The OTP is sent to your registered mobile number — no transfer processes without that confirmation step.

Cookie Handling We use session cookies to keep you logged in across pages and analytics cookies to see which parts of the account flow cause friction. You can manage cookie preferences in your browser settings.

Requesting Changes To update your registered name, email or linked payment method — such as swapping a Boost wallet for a GrabPay account — submit a request via live chat with your account ID and we will verify it before making changes.

What These Terms Actually Cover

roll96 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you open an account with roll96 and continue for as long as your account remains active. They cover how your account is created and verified, how deposits and withdrawals are processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX,

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and how disputes are handled. By using roll96, you confirm you are accessing the platform in a region where doing so is lawful under local law — eligibility is your responsibility to check. We may update these terms when our services change; we will notify you
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by email to your registered address before material changes take effect, giving you time to review them. Continuing to use your account after that notice period means you accept the updated terms. If any clause here conflicts with a specific promotion's terms, the promotion terms take
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precedence for that promotion only. All account balances are denominated in ringgit (RM). Transactions via Maybank2u and CIMB Clicks fall under the same withdrawal verification steps as other payment rails — your account name must match the bank or e-wallet name on file before any outgoing
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transfer is processed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Below are the questions our support team sees most often about account terms, eligibility and how specific rules apply to deposits and withdrawals in Malaysia.

Yes. Whether you deposit via Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX, the same account terms govern the transaction. Payment-specific steps may vary, but the rules on verification and matching account names apply across all rails.

No. We notify you by email to your registered address before any material change takes effect. You have a review period before the new terms apply — continuing to use your account after that period means you accept the update.

Access depends on whether local law in your region permits it. If you access the platform from a restricted region, your account may be suspended and any pending withdrawals held pending a compliance review under these terms.

Send a closure request via live chat or email from your registered address. We will verify your identity, process any remaining RM balance to your linked payment method, and confirm closure within the timeframe set out in the terms.

Contact support via live chat or email with your transaction ID and the date. We pull the payment record — whether it was a GrabPay deposit or a DuitNow withdrawal — and respond with our findings before escalating to a formal dispute process if needed.

Yes. Submit a data access request through live chat or email. We will provide a summary of the account and transaction data we hold within the period required under applicable law, at no charge.

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