Reference

How Legal Terms Work on roll96

Every account on roll96 runs under terms you can check before you deposit — what we collect, how long we keep it, and how access to the lobby depends on local law.

Account TermsData HandlingAccess By RegionPayment Policy
roll96 How Legal Terms Work on roll96
ASK US DIRECTLY

Where To Ask Legal Or Account Questions

Questions about a specific clause or your own account data don't need to wait for a generic FAQ — reach our support team directly and reference your account email so we can pull up the right record. We keep the same channels open whether you're asking about a withdrawal hold, a data request, or how a term applies to your Touch 'n Go eWallet deposit. Replies come from the same desk that handles payment queries, so there's no separate legal line to hunt for.

Live Chat Open live chat from your account dashboard on mobile or desktop and ask about any clause, data request or account restriction directly with our support team.
Email Support Send a written request if you need a formal copy of an answer — useful for data access requests or when you want a record of a policy clarification.
Account Help Desk Reach the same desk that handles Touch 'n Go eWallet, Boost and GrabPay payment queries when your question touches both a transaction and a policy term.
DATA & SECURITY

How We Handle Your Account Data

We collect only what's needed to run your account — registration details, payment confirmations from Touch 'n Go eWallet, Boost or GrabPay, and activity logs tied to games you've played. Cookies on the browser version keep your session and language choice intact between visits; clearing them just means logging in again. Account security runs on the login step itself — password plus a one-time code — and we hold transaction and verification records for as long as account or audit purposes require. If you want a copy of your data, a correction or a closure request handled, our support desk is the single point of contact for that.

Data We Collect

Registration details, device information and payment confirmations from Touch 'n Go eWallet, Boost or GrabPay are logged against your account to support verification and dispute checks.

Cookies & Sessions

Browser cookies keep your login session and language setting active between visits; clearing your browser cache simply means signing back in with your OTP.

Account Security Step

Every login runs through a password plus a one-time code, and we flag unusual device access so you can confirm it's really you before the session continues.

Record Retention & Requests

We keep transaction and verification records for as long as account or audit needs require, and you can request a copy, correction or deletion through support.

Legal And Account Policy Questions

A quick set of answers for the account and policy questions we hear most on roll96, from data requests to how access rules apply across Malaysia.

We only share account or payment data where needed to process a Touch 'n Go eWallet, Boost or GrabPay transaction, or where local law requires it — we don't sell account information.

Access depends on local law in your state or region, so we ask you to confirm eligibility at registration before any deposit or withdrawal is processed.

Contact support through live chat or email with your account details, and we'll route the request to pull your registration, payment and activity records.

We retain transaction and verification records for as long as account or audit purposes require, even after closure, then handle deletion requests through support.

No — this page explains how our account terms and policy work in practice; it's not a substitute for independent legal advice on your own situation.

Reach the same support desk that handles your Touch 'n Go eWallet or GrabPay queries — reference the specific clause and your account email for a direct answer.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.